COVID-19 Updates

We want you to know what your clinic is doing to help keep you safe. To do that, we continue to have multiple safety measures in place. We also abide by ALL requirements and guidelines provided by the Ministry of Health, Public Health – Grey Bruce, our Professional Colleges (CPO and CKO) and our strong, ethical commitment to the health of everyone in this clinic and community.

Here are a few aspects of our safety measures we want to communicate to you:

  • Call or email: We ask that you do not drop by the clinic to schedule an appointment. We are carefully following social distancing rules and cleaning protocols and are actively trying to reduce foot traffic to keep you, our community and ourselves safe.
  • Treatments/Appointments: After speaking with the Administrative Assistant, you will receive a phone call within 24 hours from one of our Physiotherapists to book your 2 part assessment. We offer sessions in clinic, by Telerehab (telephone or on line virtually) or a combination depending on your circumstances and your needs(See Physiotherapy/Kinesiology Services tab of our website for more details)
  • Screening: You will be screened over the telephone or screened when you come into the clinic. We will email you a detailed document of our clinic protocols(see front page for details). You can also visit for the latest self screening tool).
  • Masks: You will be required to wear a mask in the reception area and during your treatment session (There may be circumstances that help to reduce the risk without one but please let us know ahead). If you forget to bring a mask, you will be provided with a complimentary one(This is until April 27th as per the Public Health guidelines)
  • PPE: Your Physiotherapist wears personal protective equipment that is changed after every client to reduce the risk of any cross contamination
  • Appointment times: These have been altered to reduce foot traffic and to ensure adequate amounts of time for cleaning all clinic areas
  • Greater spacing in the waiting area. Seating and standing areas are located to maintain the 2 meter – 6 feet distancing required.
  • Hand sanitizer:. Hand sanitizers are located at the entrance and in several other locations in the clinic. 
  • Shielding: Our facility has a plexiglass shield installed at reception to minimize transmission risks. Face shields and protective eye wear will be worn by practitioners when required.
  • Enhanced cleaning procedures: We clean high-touch areas in our facility at least 2 times per day and treatment rooms cleaned after every appointment. The payment key pad is disinfected after each use.
  • Touchless payment. We offer the option to tap to pay for services. You can keep a credit card on file for automatic payment after each appointment if this is more convenient. We continue to accept cash and cheques.

We understand your concerns and reservations regarding the booking of in-person appointments and we hope the steps we have taken will make you feel safe and comfortable during your next visit.  We also continue to offer Telerehab/virtual appointments to be able to keep your treatment plan and goals on track!

Please call if you have special needs or concerns. We are happy to help.


Partners Physiotherapy Service

Wendy M. Baines, P.T. B.Sc. P.T. M.C.P.A

Owner/ Physiotherapist